Help

 

Need help navigating our online ordering portal? Check out our FAQ’s below.
Still can’t find what you are looking for, we’re here to support. Simply give us a call on 1300 276 559 or send us an email: sales@royale.com.au

 

How do I log in?
How do I place an order?
Ive forgotten my ID and password
When will my order arrive?
What is the cost of shipping?
How can I contact you?
Is it safe to pay by credit card?
How can I cancel my orders?

 

 

 

How do I log in?
If you are an existing customer you can enter your userid and password on the front page. If you have forgotten these you can refer to the email we sent you when you first created the account. Or you can use the “forgot password” link on the page and we’ll send you the details to your email address.

 

How do I place an order?
Its very simple. If you are an existing customer you can enter your log in details on the home page and you’ll go straight to the catalogue and can start shopping. If you are a new customer, enter your email address and select “create a new account”. We’ll collect some details to speed up the order process then you will be directed to the catalogue and can start shopping.

 

I've forgotten my ID and password
No problem. Your ID is the email address you registered with. Use the “forgot password” utility and enter the email address and we’ll send you the log in details.

 

When will my order arrive?
This will depend on where you are. The estimated days transit can be viewed on the site under “delivery”. Be assured we partner with a reliable transport company and your order can be tracked online via a tracking number provided immediately after dispatch.

 

What is the cost of shipping?
All our orders are shipped with Ross Freight OR ATM Freight.
All our orders over $200 have free shipping . For orders unders $200 shipping is a $10 flat fee.
All orders received prior to 10am will be processed same day and passed onto the freight company next business day. Orders received after 10am will be processed on or before the next business day.
The freight from capital city to capital city is normally one or two otherwise 3 to 7 days in regional areas.

 

How can I contact you?
You can get in touch via our support email address sales@royale.com.au or 1300 276 559

 

Is it safe to pay by credit card?
All Payments on our website using secure certificates ( Look For https:// )
We do not store any credit card numbers and your details go straight to NAB Payment Gateway
All sensitive information you send via our website is encrypted in transit so if someone attempts to read the sensitive information you send us ,they see an unreadable message.
We use Digital Security Certificates provided by RapidSSL.
To see if our certificates are valided, double click the lock image before the https:// in the browser address.

 

How can I cancel my orders?
You can cancel your order by emailing sales@royale.com.au or ring us on 1300 276 559.